Value Time’s Company Policies and Procedures

All services (as defined below) offered by VALUE TIME LLC and its affiliates

including but not limited to; Value Time shared ride is subject to the following Terms

of Service. By agreeing to these Terms, you acknowledge and agree to be bound by

the conditions of use listed below, and any future revisions and additions, as

published at: VALUE TIME/terms, (the "Services") consist of arranging and providing

transportation reservation services over the phone, via websites, and through mobile

applications on behalf of independent, licensed drivers who provide transportation

services (each an "Operator") to individual users and payment collection services of

fees and expenses from users for the Services on behalf of Operators associated

with such transportation services. You agree that your ability to obtain transportation

services through the use of the services doesn't establish VALUE TIME as a

provider of transportation services. Your decision to enter into a reservation or to

accept transportation services from an Operator is at your sole discretion, and any

transportation services provided by an Operator to you is a separate agreement

between the Operator and you. VALUE TIME is only your independent contractor,

and except as expressly stated in these Terms, no joint venture, partnership,

employment, or agency relationship exists between or among you, VALUE TIME or

any of its brands, or any Operator as a result of these Terms or use of the Services.

By agreeing to these terms of service, you also confirm that you understand how our

Service works. For clarification please refer to the FAQs page prior to agreeing to

these terms. Last Updated: October 4th, 2021.

Reservations for transportation to and from the airport are valid only for the time and date

specified. VALUE TIME is not responsible for unused reservation or costs incurred as a result

of customer error. When changing the pickup or drop off location of a reservation, rates are

subject to change and additional charges may apply. For VALUE TIME Shared Ride to the

Airport (where offered). Reservations are required for transportation service to and from

the airport. For reservations to the airport, the Operator guarantees the customer will

arrive at the airport in time to make his or her flight when booking based on the pre-set

times recommended by the company's reservation system. If a customer selects pickup

times outside those recommended automatically during the reservation process, they do so

at their own risk (AOR) and are no longer eligible for a refund of the fare for time delays

outside of the 15-minute window pickup, or for reimbursement of any resulting costs. The

Operator vehicle should arrive within the 15-minute window selected at the time of

booking. It is the customer's responsibility to be ready and waiting to depart outside of the

pickup location at the beginning of the 15-minute window and remain for the full

designated 15-minute pickup window. Failure to do so may inhibit the Operator's ability to

provide service and may result in possible forfeiture of fare. For all services offered, the

customer must include the "Day of Travel" phone number in the event the Operator calls

for assistance during the pickup process. Operators are not required to call this phone

number in advance of the pickup, however. Failure to provide a contact number for the day

of travel may prevent our ability to provide service and result in possible forfeiture of fare.

Customer may also receive additional notification calls to the designated contact number

announcing reservation details in advance of the pickup. Advance reservations do not

guarantee that a vehicle will be waiting for the customer at the curb at time of arrival.

Vehicles are assigned to passengers upon online check-in. Wait times for pick-up from the

airport terminal can vary from city to city. Please note that if you book a reservation from

the airport, this does not mean a vehicle will be waiting for you when you arrive. Due to

security considerations, most airports do not allow Operators to have vehicles lined up at

the curb. However, Operators have vehicles waiting close by in a "holding lot" near the

airport, just minutes away. Also, a vehicle or an alternative vehicle may not always be

available, since in any given area or at any given time there are not an unlimited number of

vehicles to service customer demand during low peak hours, so a customer may incur an

extended wait time during those situations. Reservation Abandonment Reservation

abandonment occurs when the Operator cannot find the customer at the designated pickup location and cannot reach the customer for further instruction using the "Day of Travel"

contact number provided within a short, reasonable time period, so as not to jeopardize

pick-up of other shared-ride passengers.

Tolls, taxes and other fees may be not included in the calculated cost of the ride and

customer may be responsible for additional charges. Shared Ride Airport Transfers. A flat

rate is quoted at the time of booking and is guaranteed so long as the reservation is not

changed. Exclusive, Non-Stop Airport Transfers. These reservations include vehicle service

to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long

as the reservation is not changed. Extra stops are not available for this service. Charter

Reservations. Charters options include point to point or hourly transportation. Point-topoint reservations, where available, require a minimum charge plus distance-traveled

charge and advance reservations. Customers who wish to add an additional stop must

purchase a minimum 2-hour Hourly Charter. Hourly charters require a two-hour minimum

reservation and at least one-hour advance notice. Hourly charter reservations should be

made in advance to ensure availability. Extra Stops. Customers who wish to add an

additional stop must purchase a minimum 2-hour Hourly Charter.

You agree that use of the Services may result in charges to you not only for the Services but

also for the transportation services you receive from Operators. VALUE TIME will receive or

enable the payment of such charges through the Services as described in these Terms, and

with respect to charges owed to Operators, VALUE TIME will collect those charges as the

Operator's limited collection agent, and payment of such charges to VALUE TIME will be

considered the same as payment made directly by you to the Operator. VALUE TIME may

use the proceeds from payment of the charges for any purpose, subject to any payment

obligations under its agreement with Operators. Customers must pay at the time of booking

to secure advance reservations. Any charges are processed at the time of booking and are

refundable following the terms outlined in the cancellation policy below. For reservations

booked curbside, payment options vary and are dependent on location. Personal

Identification. Operators and their staff reserve the right to request personal identification

from customers with fares exceeding $200. Failure to provide personal identification

matching information on file may result in the inability of the company to service the

reservation. Company Vouchers. Company-issued vouchers serve as a form of payment and

the original voucher must be presented to the Operator in the vehicle, at time of payment.

In select cities, for rides from the airport, a customer may be requested to present a

voucher to the Operator at the airport. Additional payment may be required to cover the

cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will

not be returned. Vouchers provided by VALUE TIME are only valid for one year from date of

issue or marked expiration date, whichever comes first. Expired vouchers will not be

reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or

refunded if lost or stolen. Company-issued vouchers serve only as a form of payment and

do not constitute a reservation. Customers must still schedule a reservation in advance to

ensure pick-up. Third-Party Vouchers. VALUE TIME permits a variety of partners to re-sell its

Services, including travel agents, travel aggregators, and transportation aggregators. For

third party providers, terms and conditions for services and vouchers will be established by

the provider, but shall not supersede the Terms established herein by VALUE TIME. It is the

customer's responsibility to ensure that the terms of any services purchased match the

service for which they intend to use it, prior to any posted expiration dates. Expired

vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and

billing issues on reservations made through third party travel partners and agents must be

directed to the third-party provider or agent firm for assistance. Company-issued vouchers

serve as a form of payment and the original, hard-copy voucher may be required by the

Operator as payment in the vehicle, at time of payment. In select cities, for rides from the

airport, customer may be requested to present voucher to the Operator at the airport.

Depending on arrangements made with the Third-Party Provider, vouchers may serve only

as a form of payment and may not constitute a reservation. Customers may still need to

schedule a reservation in advance to ensure pick-up. Fare Tickets. Fare Tickets are tickets

distributed by Operators or computerized kiosk upon check-in at the airport. They can only

be redeemed using the original issued ticket. They cannot be redeemed through facsimile

or scanned image. Fare tickets that have been purchased are non-refundable if not

redeemed within 30 days. Direct Bill. Direct Bill accounts allow customers to book online, by

phone, curbside, or in-vehicle. Accounts are billed after the reservation is complete. These

accounts are typically managed as part of Corporate Accounts and require credit approval.

Discounts. Discount codes are valid for use while reserving the service. They cannot be

combined with other offers. They cannot be redeemed using third party providers.

Discounts cannot be applied during phone reservations. Under no circumstances will a

discount be applied past the expiration date. Receipts. Phone- and web-based reservations

have the option to receive an email confirmation with complete reservation and payment

details. For curbside reservations, it is the customer's responsibility to ask for a receipt as

proof of payment in the vehicle. VALUE TIME cannot guarantee the generation of receipts

after the fact.

VALUE TIME Cancellation Policy. Customers can cancel a reservation at any time up to 24

hours before the scheduled pickup for a full fare refund using the website, mobile website,

and the official mobile apps. For reservations made via phone, the booking fee is nonrefundable. Cancellations can also be made by calling 1 (408) 667-6685

VALUE TIME will not provide a refund if the reservation is cancelled or changed less than 24

hours prior to pick-up time, or in the event of reservation abandonment. This includes

bookings made within two hours of pickup time. Flight Cancellations and Delays Due to

Airlines. Failure to contact VALUE TIME with flight cancellation or delay information in a

timely manner may be considered reservation abandonment and may result in forfeiture of

fare. Reservations impacted by airline delays and cancellations may qualify for refund when

a replacement reservation is made.

Customer is responsible to reserve the correct vehicle to safely handle their luggage needs.

Each service type offered by VALUE TIME has a maximum allowed luggage that is clearly

displayed at the time of service selection. Failure to properly select the correct service type

may result in additional fees, the need for an additional vehicle, or the inability of the

company to service the reservation. Customers traveling with valuables, priceless items,

and prescription drugs should keep these items in their possession during the course of the

trip with the Operator. Luggage Restrictions. Shared Ride Service - Each passenger is

allotted the following on board the Operator vehicle: - 2 checked luggage pieces, such as

standard suitcases and large duffel bags weighing 50 pounds or less each; and - 2 carry-on

items, such as purses, laptop cases, briefcases, small suitcases, and backpacks. Larger items

will be stowed in the rear storage area of the Operator vehicle for the safety of all

passengers. Exclusive/Direct/Express Service - Luggage must safely fit inside the vehicle in

accordance with the manufacturer's limit for the vehicle type ordered. Damaged Items.

Normal wear and tear to personal items is typical of the handling process during

transportation by Operators. Transporting large items, such as luggage, may result in

scratches, dings, and nicks. VALUE TIME and Operators are not responsible for damages

such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as

a result of over-packing, items packed improperly, or fragile items. It is the customer's

responsibility to ensure any belongings kept with customer in the main seating

compartment of the vehicle are securely packed and fastened, and that any breakable

items are protected while using the Operator's transportation service. Customer must

report significant damage to any personal items during use of the Operator's transportation

service immediately to the Operator. In the event the Operator determines the item was

not treated with reasonable care and chooses to offer reimbursement for an item, the value

of reimbursement is not to exceed $250.00 per passenger unless local regulations deem

otherwise. The Operator reserves the right to inspect the item and determine the type and

amount of reimbursement, if any, based on damages. Lost Items. Passengers are

responsible for their own luggage and any items placed by themselves or the Operator in

the vehicle. Neither VALUE TIME nor Operators assume liability in the event of damage, loss

or theft of any such property and will not be responsible for losses incurred, including but

not limited to, loss of future profit, potential income, and additional expenses or losses

incurred as a result of lost or stolen baggage or personal property. VALUE TIME and

Operators are also not liable for lost items left behind in the vehicle by a customer.

However, Operators do want to help customers reunite with lost items whenever possible.

If an item is lost, the customer immediately contacts the Operator. Returning left behind or

found items may incur delivery and/or shipping charges to the recipient.

Seatbelts. Seatbelts are provided for customer safety. Customers must wear safety belts

while inside the vehicle, but it is the customer's responsibility to ensure the seatbelt is

securely fastened, as required by law. Operators reserve the right to refuse service to

parties out of compliance with applicable laws. To review the safety belt laws for the area in

which you will be traveling please visit the Insurance Institute for Highway Safety website.

Safety Bars. Operator vehicles may have safety bars installed for your safety. Please use the

safety bar when boarding and exiting the vehicle. Operator vehicles seat 3-10 passengers

depending on the city vehicle profile. Oversized or excess luggage may require a larger or

private vehicle at an additional cost. Seat capacity is limited to seats with working safety

belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so

may require additional vehicle reservations.

Smoking is not permitted in any Operator vehicles.

Accessible Transportation. In compliance with federal regulations, we provide reservations

with Operators who offer accessible vehicles to customers with disabilities, including those

who use wheelchairs and those who are accompanied by service animals. Traveling with

Children. Operators welcome the opportunity to serve our younger travelers when

accompanied by a responsible adult. If making an online reservation, please indicate the

number of children traveling so we can reserve a seat. State laws do not allow children to

ride in the lap of an adult. If your child is under the minimum age/weight standards, you

must supply an approved car seat for each child to whom the applicable law applies. It is

recommended that traveling parents and legal guardians become knowledgeable about the

applicable laws in the states in which they will be traveling. For more information on

applicable laws, please visit: the Insurance Institute for Highway Safety website. Operators

reserve the right to refuse service to parties out of compliance with state law. Traveling

Minors. Customers under the age of 16 must be accompanied by a parent or guardian for

the entire duration of the ride. Operators may refuse service if a child is not old enough to

ride alone and is without an adult or guardian. Pets. Pets are permitted with advance

reservations. All pets, excluding service animals, must be kenneled. Pets less than 25

pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive

vehicle. All pets must be properly secured within the carrier at all times. Service animals are

permitted on vehicles. Please be mindful of the vehicle size while booking rides with a

service animal. Please be aware that if you have an allergy to animals, Operators, in

accordance with the ADA, provide service to individuals accompanied by service animals. In

addition, other passengers may be traveling with a cat or dog. User Error. Customer is

responsible for providing accurate information at time of booking. When he/she provides

information for travel, the customer agrees that the information will be accurate. VALUE

TIME is not responsible for mistakes made by customers while using the Service, its official

websites, or mobile applications. Confirmation emails are provided at the time of booking

to allow customers to review details of their reservation in advance of the reservation.

Additionally, certain locations provide automated reminder phone calls the day before

pickup, allowing the customer time to cancel or make any changes two hours or more in

advance of the reservation, as required by the Cancellation Policy outlined above. Travel

Times and Delays. VALUE TIME and Operators are not responsible for significant delays in

anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen

circumstances. Under such conditions, VALUE TIME reserves the right to cancel and refund

reservations in advance of the scheduled pickup. Travel Times. Unlike direct transportation,

shared ride travel typically takes longer as customers wait for fellow passengers to load or

unload. In addition to being affected by other passengers sharing the ride, travel time is

dependent on geography, weather condition, time of day, and traffic conditions. Because of

these variables, VALUE TIME and Operators cannot provide an exact travel time. Service

Advisories. At times there may be delays and changes to normal operations due to severe

weather and traffic incidents. Whenever possible, VALUE TIME will post information to a

website, blog, or other forms of communication, to notify customers in advance. Customer

Service Concerns. Customers are encouraged to notify us of their experience, good or bad.

Limitations on Compensation Following Service Failure. Where it is determined to be

company fault, customers may receive compensation in the form of a partial or complete

refund, reservation credits, or through other means. In most cases where alternative

transportation is taken and paid for by the customer, reimbursement will not include full

refund of the original reservation but will reimburse the difference paid for the alternate

mode of transportation over the original cost of the reservation with service. Limitations on

Compensation Following Missed Flights. When it is determined to be company fault, VALUE

TIME may provide compensation not to exceed $200.00 per person for domestic flights and

$300.00 per person for international flights. VALUE TIME may reimburse for overnight

lodging in the event a customer cannot book a flight out on the same day of travel.

Reimbursement is based on the average standard room rate as dictated by management in

that market. Meals and other expenses are not covered as part of reimbursement for delays

or missed flights. VALUE TIME does not assume any responsibility for lost income or

potential income, and other losses resulting from missed professional or personal functions.

When traveling to an important event, it is recommended to allow extra travel time by

booking earlier than the recommended time to avoid delays. Limitations on Customer Claim

Time. The Customer hereby acknowledges and agrees that, unless a longer period is

mandated and made unwaivable by law, any claim relating to the services provided to

Customer hereunder, including, without limitation, claims relating to damaged luggage,

missed flight or other out of pocket expenses due to any alleged service failure, must be

brought within 45 days after the occurrence of the act or omission that is the subject of the

claim. Refunds. For Credit Card Refunds: Once approved, a refund request is submitted

within 24 hours, excluding weekends and federal holidays. The refund is then completed by

customer's financial institution. Customer should refer to their financial institution to check

on status of refund. For Check Refunds: Once approved, refund requests are entered on a

daily basis. Checks are cut once weekly and put in the mail for delivery to the address

provided every Friday; delivery varies dependent on holidays.

Your privacy is important to us. Our Privacy Policy is incorporated in this agreement and

subject to these Terms and Conditions. Privacy Policy. At VALUE TIME, we are committed to

protecting your privacy. We use the information you provide to secure your reservation and

disclose your reservation information to Operators providing transportation services. At

some point in the future, we may use the information we collect to occasionally notify you

about important functionality changes to the Websites, new VALUE TIME services, and

special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to

unsubscribe from this mailing list. Except as provided herein, VALUE TIME does not sell,

trade, or rent your personal information to others. We may choose to do so in the future

with trustworthy third parties.. In addition, we also may market certain third-party services

through our site. If you accept the offer, we will pass your relevant personal information,

including name to that third party. . Also, VALUE TIME may provide aggregate statistics

about our customers, sales, traffic patterns, and related site information to reputable thirdparty vendors, but these statistics will include no personally identifying information.

VALUE TIME may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of valuetimeforsenior.services, any of our branded services, Operators, or others. We use Google Analytics' third-party audience data such as age, gender and interests to better understanding the behavior of our website users and customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/, edit or opt-out your Google Display Network ads' preferences at http://www.google.com/ads/preferences/, and/or opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. Tipping Policy. Passengers riding with Operators have the option to tip their drivers in-person or online. When reviewing the total charge of your ride, there will be a pre-selected tip percentage added to the subtotal. This pre-selected tip percentage can be adjusted prior to purchase or select the "Tip in Vehicle" option which designates an in person tip to our driver, via credit card or cash, after a ride completion. Some Operator vehicles may display signage indicating that fares do not include gratuity - this refers to reservations where a gratuity was not applied at the time the reservation was made. Disclaimers, Limitations of Liability, and Indemnity disclaimer except as expressly provided in these terms, the services are provided "as is" and "as available," shuttle disclaims all representations and warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Value Time makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any services requested through the use of the services, or that the services will be uninterrupted or error-free. does not guarantee value time the quality, suitability, safety, or ability of third-party providers, including operators. you agree that the entire risk arising out of your use of the services, and any service requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law. limitation of liability. except to the extent of the remedies expressly stated in these terms, value time will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, regardless of the negligence (either active, affirmative, sole, or concurrent) of value time, even if value time has been advised of the possibility of such damages. except as expressly provided in these terms, value time will not be liable for any damages, liability, or losses arising out of: (a) your use of or reliance on the services or your inability to access or use the services; or (b) any transaction or relationship between you and any third party provider, including an operator, even if value time has been advised of the possibility of such damages. value time will not be liable for delay or failure in performance resulting from causes beyond value time's reasonable control. the services may be used by you to request and schedule transportation with operators, but you agree that value time has no responsibility or liability to you related to any transportation services provided to you by operators other than as expressly set forth in these terms. the limitations and disclaimer in these terms do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law. because some states or jurisdictions do not allow the exclusion of or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Value Time's liability will be limited to the extent permitted by law. Indemnity. You agree to indemnify and hold VALUE TIME and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of, in connection with, or related to: (i) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms; or (iii) your violation of the rights of any third party, including Operators.